Terms of service
These terms cover ordering from Protein House on our website or app. They are short on purpose, so you know exactly what you are agreeing to. WhatsApp or call us on 0323 3174738 or email proteinhousepakistan@gmail.com.
How we deal with you
Our promises to you:
- You see the price of every dish, any discount, the delivery fee and the total before you place your order. Nothing is added after.
- We never charge interest, late fees or penalties.
- Discounts are plain price cuts shown on the menu. We don't run lucky draws, prize games or anything you pay into on chance.
- If something we sold you is wrong, missing or spoiled, you get your money back for it.
- We describe our food honestly. Protein and calorie figures are what our kitchen works out for each serving. Home cooking varies a little, so treat them as close estimates.
Placing an order
- You don't need an account. You give us your name, phone number and delivery address.
- We deliver to DHA phase 1, Bahria intellectual village, DHA phase 4, DHA sector F, Bahria phase 7 and Bahria phase 8. We only take orders while the kitchen is open; the website and app show when we are closed.
- Your order is agreed when you place it and see the confirmation. We cook it fresh after that.
- Around prayer times, cooking and delivery can take a little longer.
- If we can't make your order (a dish ran out, we are too busy, we have no rider, or you are outside our area), we cancel it and tell you why. You pay nothing.
Paying
- You pay the rider the total shown on your order when the food reaches you, in cash or by JazzCash or EasyPaisa.
- Give the rider the delivery code on your order screen only once you have your food. The code is how we know it reached you.
- If we offer paying in advance by bank transfer, your order is cooked only after we have checked your payment. If we can't confirm it, we tell you and return anything we received.
Cancelling
- You can cancel for free on your order screen until the kitchen starts cooking.
- After cooking starts, call or WhatsApp us. The food is being made for you, so we may not be able to cancel it then.
If you can't be reached
If the rider can't find you or you don't answer, we call you. If we still can't reach you, the food goes back to the kitchen and the order is closed. We don't charge you for it, but we may stop taking pay-on-delivery orders from a number that keeps doing this.
Problems with your food
If anything is wrong, missing or spoiled, tell us the same day, on WhatsApp or with "Report issue" in the app, with a photo if you can. We put it right as our refund policy explains.
If we disagree
Talk to us first. We will listen and settle it fairly and quickly. If we still can't agree, the matter is decided under the laws of Pakistan.
Changes
If we change these terms we update this page. An order you have already placed follows the terms you agreed to at the time.
Last updated 29 October 2026.