Refund policy

When you get a refund

• We cancel your order: you pay nothing. If you paid in advance, you get all of it back.
• An item is missing or wrong: we refund that item, or bring the right one if you prefer and we can.
• Food arrives spoiled, unsafe or not as described: we refund it.
• Your order never arrives: you pay nothing. If you paid in advance, you get all of it back.

How to ask

1. Tell us the same day, on WhatsApp or with "Report issue" in the app.
2. Send a photo of the problem if you can. It helps us fix it in the kitchen too.
3. We call or message you back and agree the refund with you.

How the money comes back

We send it to your JazzCash, EasyPaisa or bank account, or take it off your next order, whichever you choose, within 2 days of agreeing it. We never deduct a fee from a refund.

When there is no refund

• You changed your mind after the kitchen started cooking.
• The food was delivered as ordered and you didn't tell us about a problem the same day.

Even then, talk to us. We would rather keep you happy.

Terms of service